Periodic Service Review Tracking
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Additional Reading

The Periodic Service Review: A Total Quality Assurance System for Human Services & Education
by Gary W. LaVigna, Thomas J. Willis, Julia F. Shaull, Maryam Abedi, Melissa Sweitzer

Evolving from more than a decade of work at IABA, this book provides the tools needed to enhance and maintain high quality service delivery. Translating the principles of effective management into concrete policies and procedures, the Periodic Service Review (PSR) acts as both an instrument and a system. As an instrument, the PSR provides easy to follow score sheets to assess staff performance and the quality of services provided. As a system, it guides managers step-by-step through 4 interrelated elements - performance standards, performance monitoring, performance feedback, and systematic training - to offer an ongoing process for ensuring staff consistency and a high level of quality for services and programs. Practical examples show how the PSR is applied to group home, supported living, classroom, and supported employment settings, and the helpful appendices provide numerous tables and charts that can easily be tailored to a variety of programs.



Progress Without Punishment: Effective Approaches for Learners with Behavior Problems
by Anne M. Donnellan, Gary W. LaVigna, Nanette Negri-Schoultz, Lynette Fassbender

As individuals with special educational and developmental needs are increasingly being integrated into the community, responding to their problem behaviors in a dignified and appropriate manner becomes essential. In this volume, the authors argue against the use of punishment, and instead advocate the use of alternative intervention procedures. The positive programming model described in this volume is a gradual educational process for behavior change, based on a functional analysis of problems, that involves systematic instruction in more effective ways of behaving. The work provides an overview of nonaversive behavioral technology and demonstrates how specific techniques change behavior through positive means. The extensive examples and illustrative material make the book a particularly useful resource for the field.



"(This book) provides a comprehensive treatment of alternatives to punishment in dealing with behavior problems evidenced by human beings at various levels of development and in various circumstances. Based upon their own extensive observations and a thorough-going analysis of relevant experimental studies, (the authors) have put together a document that is at once a teaching instrument, a summary of research, and an argument for the use of positive reinforcement in the treatment of inadequate or undesired behavior a landmark volume which should forever lay the ghost that aversive methods (even the ubiquitous 'time out') need to be applied to the delinquent, the retarded, or the normal 'learner,' whether in the home, the school, the clinic, or other situations." - Fred S. Keller (From the Preface to Alternatives to Punishment)



The ePSR system is a Trademark of Sophia Enterprises, through an exclusive world-wide licensing agreement with the Institute for Applied Behavior Analysis. Click to learn more.