Periodic Service Review Tracking
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Definitions
ePSR uses many terms in its application which may or may not be familiar to you. We've created this list of definitions which you may find helpful in further understanding the value of ePSR. If we've forgotten one you'd like to see please contact us today and we'll add it to the list.

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Consumer

A person who receives the services your agency provides. Consumers are grouped into Teams along with PSR Facilitators, Managers, and other Consumers. These Teams then form the basis for the periodic service assessments as defined by your PSR Surveys.
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Critical Standard

A designation for any Quality Standard which indicates to PSR Facilitators and staff that the Quality Standard is critically important. For instance, any Quality Standard that relates to Consumer safety would likely be designated as Critical. When viewing a list of Quality Standards a Critical Standard is indicated by a red `(C)`following the name of the standard.
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Individuals

People with a particular role within the ePSR framework (e.g., Consumers, PSR Facilitators, Supervisors, Managers, etc).
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Manager

A person on your staff who is authorized to manage your staff and Consumers. In addition to having the authority to perform the same tasks as a PSR Facilitator (e.g., add/editing PSR data), a Manager has authority to add/edit Individuals and Teams which the Manager is associated with. For example, it would be the responsibility of the Manager to add new staff members to the ePSR system and add this person to the Teams he/she would be assisting. Managers have full analytic authority to create graphs and charts but only for Teams they manage.
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Operational Definition

A detailed description of the Quality Standard. Where as Quality Standard definitions include a title, a category description, scoring method, critical or not, etc., the What, When, Who, and How are specified in the Operational Definition.
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Periodic Service Review (PSR)

A service evaluation instrument designed to assess the consistency of support staff involved with a service recipient, the ability of the staff to implement recommendations regarding services, and the overall quality of the services being provided.
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PSR Facilitator

A person on your staff who is authorized to perform the periodic assessment for your Teams and enter/edit the collected data into the ePSR system. The PSR Facilitator's access is a subset of that given to Managers who are authorized to perform PSR Facilitator tasks as well as add/edit Teams; and PSR Program Managers who are authorized to perform Manager tasks as well as add/edit PSR Survey defintions and Quality Standards. PSR Facilitators have analytic authority to create graphs and charts only for Teams they assist with.
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PSR Program Managers

A person on your staff who is authorized to manage your entire ePSR Program. This person is authorized to add/editing PSR data, add/edit Individuals and Teams, and add/edit Quality Standards and PSR Surveys. PSR Program Managers have full analytic authority to run any chart/graph offered to your agency.
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PSR Survey

A unique set of Quality Standards. PSR Surveys are scored each period (e.g., monthly) for a Team. Over time the analysis section of ePSR.com allows members of your staff to assess the effectiveness of the service your agency provides.
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Quality Standard

Any aspect of the service your agency provides which is assessed on a periodic basis. PSR Surveys are composed of a unique set of Quality Standards.
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Review Period

A date that represents the period for which a new PSR Survey is collected. For instance, when performing a new PSR Data Entry, a PSR Facilitator might provide 2/1/2004 as the Review Period date to represent the service provided to a Team for the month of February. For the purposes of Data Analysis it is illustrative to note that any date within the Review Period would be acceptable. In other words, in the above example a date of 2/8/2004 would have resulted in a data point for the month of February for the PSR Survey as well (provided the PSR Survey were defined as a monthly PSR - see the PSR Survey Editing for more details).
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Score Type

A designation for each Quality Standard which indicates the scoring options the PSR Facilitator has available when assessing each Quality Standard each period (e.g., weekly, monthly, quarterly). Examples of Scoring Types include:
    - TRUE, FALSE
    - TRUE, FALSE, N/A (a Not Applicable score will result in that Quality Standard being removed from the scoring calculation for that PSR Survey for that Review Period)
    - TRUE, N/A (acts as a `Bonus` Quality Standard)
    - # ACHIEVED out of # POSSIBLE (e.g., 2 out of 5 were achieved that period) etc.
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Team

A unique grouping of Individuals (e.g., Consumers, PSR Facilitators, Supervisors, Managers, etc). PSR Surveys are assessed for each Team so that your staff can track their progress.
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The ePSR system is a Trademark of Sophia Enterprises, through an exclusive world-wide licensing agreement with the Institute for Applied Behavior Analysis. Click to learn more.