Implementation of your ePSR involves the configuring of Teams of individuals (comprised of unique groupings of consumers and employees) and the assigning of these Teams to PSR Surveys which are a unique list of PSR Quality Standards of your own definition (or you can choose from our large library of already defined Quality Standards). Once the system is configured to your liking, your authorized users will be able to complete a monthly PSR Survey associated with a Team through any Internet-enabled desktop/laptop or most handheld devices.

Configuration of your Teams and PSR Surveys is done primarily during the Implementation Phase for which you are provided an Account Manager. Your Account Manager will be responsible for assisting with your initial configuration setup and for training key members of your staff on the recommended use of the system. Implementation is complete only when all necessary individuals have been added to the system, all the necessary Teams have been defined, all Quality Standards and PSR Surveys have been entered into the system, and key designated staff members are trained on the system. Authorized users will then have the ability to add/edit new instances of these Individuals/Teams/Quality Standards/etc. whenever they wish (i.e., when new employees are hired, when team members change, when new programs or PSR Surveys are launched, or when Quality Standards change).

If you'd like to view a two-page brochure which details the ePSR service click here (a PDF file, 196KB size, if you need a free copy of the PDF reader software, click here).