Periodic Service Review Tracking
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Self-Guided Demonstration
The best way to understand what the ePSR system can do is to see it in action. Click here to login and begin your self-guided tour. Once you've logged into the demonstration you will be able to see a set of test data we've input into the system so you can play around. Nearly everything you can do in the real system you can do with the self-guided demonstration. For instance, using the demo you can see how the system performs:

PSR - DATA ENTRY - At periodic intervals (e.g., weekly, monthly, or quarterly, etc) your authorized staff review a full PSR Survey answering each Quality Standard associated with the Survey. After a few clicks of the mouse your responses are saved to the ePSR system and a calculated total score is presented to the user. What's more, the user is presented with a historical graph showing the progress the selected Team has made with respect to the PSR. Authorized staff can view and edit past PSR surveys as needed. To enter a new data set for a desired PSR Teams once logged into the demo, click the "PSR Data Entry" main menu then the "Add New Entry" sub-menu.

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PSR - DATA ANALYSIS - At any time an authorized user can return to the PSR system and request an assortment of analytic charts and graphs. The user can view a team's total score over time, view the average score for a group of teams, or all teams; also available, the ability to view the Quality Standard(s) with the worst scores over time for a given team or group of teams, which teams are under reporting their PSR Surveys, and many more. To create PSR Charts and Graphs once logged into the demo, click the "Data Analysis" main menu then the "Perform Analysis" sub-menu.

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CUSTOM CHARTING - Your authorized users can create free-form charts of their own to track any clinical or behavioral activity. For instance, if there is severe behavior a consumer is exhibiting you can create a chart that tracks the level of severity over time (using a scale of our own creation, e.g., 0=none, 1=mild, 2=medium, 3=severe, 4=profound, etc). The benefit of using the ePSR system to track any/all activity such as this is two-fold: 1) you can maintain a single unified view of the consumer, combining their PSR scores over time, their Custom Charts over time, and, as the system expands it's services, any Special Incident Reports, HoNOS assessments, etc, all under one system, 2) with a unified repository any authorized user can run analysis over these Custom Charts at any time without the need to coordinate with the direct care providers (e.g., you will no longer experience these common issues, "How has the current Custom Chart for Consumer X?", "Is this the latest information we have for Consumer Y?", etc). To add/edit Custom Charts once logged into the demo, click the "Custom Charting" main menu then the "Use Custom Charts" sub-menu. Play around with the existing Chart then when you feel comfortable try to create your own.

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If you are unsure what a web page is capable of simply read the "Helpful Hints" just to the right of the page you're viewing. This context-specific information is available on every page to help guide you and your staff during your use of the system.


Useful Definitions:  As you interact with the self-guided demonstration keep in mind a few useful definitions:


PSR QUALITY STANDARDS - PSR Quality Standards are the building blocks of any well defined and administered PSR system. Quality Standards describe a feature or dimension of the service you provide to your customers. You can define any Quality Standard you want (or select from our extensive library of Quality Standards), and define the most appropriate result/response.

PSR SURVEYS - PSR Surveys are unique groupings of Quality Standards. When your staff completes the assessment of each Quality Standard the system immediately calculates a total score for that Review Period. Authorized staff and managers can then analyze these scores to determine what they are doing well and what areas have room for improvement.

TEAMS - PSR Teams form one of two cornerstones to the PSR process (PSR Surveys are the others, see above). Individual customers, staff, and managers are combined into Teams, then periodically (e.g., once a week, month, or quarter, etc) an authorized staff member assesses the PSR Survey for that Team. The resulting PSR Survey scores are tracked over time and real-time analysis provides you and your staff a precise view into the service you are providing.

REVIEW PERIOD - Each PSR Survey Entry (e.g., a single set of assessed Quality Standards) is associated with a Review Period which tells the system the date range the for which the assessment is made. For instance, if the PSR Survey is defined to have a Frequency of "Monthly" then a date of "05 Mar 2004" would indicate the "March 2005" Review Period, a date of "18 Jul 2004" would indicate the "July 2004" Review Period. These Review Periods are then used in the Analysis section of the system to chart the horizontal axis of the typical "Scores over time" analysis chart. Also, these Review Period would also be used to determine which PSR Entries are not yet scored for a given Team, etc.
The ePSR system is a Trademark of Sophia Enterprises, through an exclusive world-wide licensing agreement with the Institute for Applied Behavior Analysis. Click to learn more.